Cancellation Policy

Last Updated: February 13, 2026

Cancellation, rescheduling, no-show, no-access, refund, and late-arrival rules for SHYNLI LLC bookings.

How to cancel or reschedule

Reply to the confirmation or reminder SMS/text.
Email info@shynli.com.
Call or text +1 (630) 812-7077.
Requests are effective when received; processing may be delayed outside normal operating hours.

More than 48 hours before the appointment: $0.
24-48 hours before the appointment: $50 flat fee.
12-24 hours before the appointment: 50% of the booked price.
Less than 12 hours before the appointment, same-day cancellation, or same-day reschedule: 100% of the booked price.

A booking may be treated as a 100% no-show/no-access charge if the team cannot enter because of locked doors, incorrect codes, missing keys, denied building access, unavailable property, guests not checked out, or unreachable contacts.
If entry cannot be obtained within 15 minutes of arrival because of access issues, the appointment may be treated as a no-show; optional waiting may be billed at $45/hour, prorated, if available.
If a cancelled/rescheduled slot is successfully rebooked, the cancellation fee is reduced by recovered labor revenue, excluding non-refundable dispatch or processing costs.
If SHYNLI LLC arrives more than 60 minutes late for reasons within reasonable control and cannot complete the booked scope, SHYNLI LLC may reschedule at no charge or issue a proportional credit for the unperformed portion.

If service is refused or terminated because of unsafe conditions, prohibited conditions, or conduct issues, SHYNLI LLC may retain amounts tied to reserved labor time, dispatch/travel, costs incurred, and work performed, subject to refunds required by law.
Questions: info@shynli.com | +1 (630) 812-7077.